GTI Managed IT Services

Reactive, Proactive & Fully Managed IT Services

Benefits to our Clients:

The value of these Services to the client is that we can, by leveraging active device monitoring and preventative maintenance, dramatically reduce the number and frequency of downtime issues while at the same time provide a much faster resolution time (when issues cannot be avoided) than other support companies. By monitoring your important IT systems, we can know of most disruptive issues as early as (and in some cases earlier than) our client. Furthermore, we no longer need to rely strictly on the client to tell us what the issue is because the monitoring solution will point us more directly to the problem and therefore cut down our troubleshooting and repair time. Being able to leverage the same solution for remote access into the device in question is another way of getting you up and running more quickly. By providing maximum preventative maintenance on each device, we also remove the avoidable issues that clients tend to experience. This is another way we reduce downtime and increase productivity. Periodically, we will also review Network Health reports with the client, ensuring that they are more informed on their network infrastructure so that together we can make the right decisions about the networks future. (give me an example..)

Who can utilize GTI's IT Services and where is it available?

Who needs GTI?

Companies with an in-house IT person or department...
If you already have someone who handles your IT issues, we can setup the reporting / preventative maintenance / security / monitoring / management services. Then, when our systems finds a problem that actually needs a hands on fix, this service ticket can be passed over to your support staff for them to handle. This gives you better coverage without changing IT staff. Also, if a problem arises that goes beyond their ability to repair, we have support technicians available that can handle that for you remotely.
Companies who use another IT company for support...
If you already have a company who handles your IT issues but doesn't offer these services, we can setup the reporting / preventative maintenance / security / monitoring / management services. Then, when our systems finds a problem that actually needs a hands on fix, this service ticket can be passed over to your support company for them to handle. This gives you better coverage without changing IT companies. We would be just another tool at their disposal to better care for you.
Companies who have no IT staff or support...
If you do not have a company or staff who handles your IT issues we can handle it all for you. We can install all services and have technicians that can easily work remotely on your systems when needed. In some areas, we have technicians available for on-site support as well. Then, when our systems finds a problem that actually needs a hands on fix, we will handle it. This gives you great coverage and support of your important systems.

Where are the services available?

All GTI services, including remote technician support, are available anywhere in the USA. On-site technician support is currently only available in Alabama.

List of Benefits:

Dramatic reduction in the number of emergency incidents that can negatively impact and affect the success of the client’s business

Cost Savings – monitoring the client’s network will allow us to determine quickly the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to minutes – resulting in substantial cost savings to our clients. At the same time, the preventative maintenance performed will help to remove a substantial amount of issues experienced, each of which is an unneeded IT expense.

Higher Levels of Employee Productivity – by performing routine maintenance and watching the client’s network, the business impact of any IT failure by is reduced by shortening the mean time to incident resolution, thus resulting in increased client productivity levels.

Outsourced IT Support to Experts – a staff of experienced, highly skilled technicians will be “watching” the client’s network 24/7 and dealing with network issues as they arise, allowing the client to focus on core business activities. Issues that do occur will be handled by technicians remotely or on-site at the clients office.

Accountability and Transparency of ISP, Network Performance and other Hosted Applications – we can monitor the availability of the client’s Internet connection and provide reporting around the actual availability of such services that the client purchases.

Improved Client Service Experience – through higher call priority over non-contract clients.

If you are ready to get more information or to get started with GTI's Managed Services, click here and contact us!

Key Components of GTI Service Programs

*Core Elements*	*Description*
Server Monitoring	Monitoring the client's servers for any issues that may arise.
Backup Monitoring	Monitoring the success of the client's backup solution to ensure that their data is always protected.
Network Monitoring	Monitoring the client's routers and switches to ensure that network traffic is always moving.
Workstation Monitoring	Monitoring the client’s workstations for any issues that may arise to ensure optimum performance.
Security Monitoring	Monitoring the client’s firewalls, antivirus definitions and patch levels to ensure that the security solution is always updated.
Application Monitoring	Monitoring client’ email availability, Outlook web access, SQL Database, and Terminal Services.
Endpoint Security (ESM)	Apply a complete security management system to the client’s environment, including: anti-virus, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, and security policy management. Provide clients with customized detailed security activity reports on a monthly / quarterly basis.
Virtual CIO Services	IT consulting on technology direction for your company, technology assessments on items before you purchase them to prevent buying wrong equipment and network design services.
Self Healing	Basic automated maintenance and self-healing solutions applied to client’ servers, workstations and network devices.
Patch Management	Monitoring and management of patch levels; ensuring desktops, servers, and other core network devices are kept up to date.
Performance Reporting	CIO meetings to review customized reports, overall network health, and strategic IT planning with client. Also many customizable reports that can be emailed to the client on a monthly or quarterly basis.
Preventative Maintenance	Performing monthly preventative maintenance tasks on select devices (workstations, routers, firewalls, etc…) and applications to ensure optimum uptime.
Printer Monitoring	Monitoring the client’s printers for errors, toner levels and page counts.
Remote Backup Solution	Providing additional layers of backup support for those clients that require a higher level of data protection.