Reactive, Proactive & Fully Managed IT Services

Examples of GTI Benefits

Below are just a few examples of typical problems and how GTI's managed services can benefit you and your company.

Servers or workstations are slow or problematic:

Without GTI Services...

• You notice the issues and make a note to call your support people

• Eventually, it is aggravating enough that you call your support people

• They come and and try to track down the problem

• They find that several machines need a defrag, Windows updates, temp files cleared, spyware removed, virus definitions updated and some other general tasks

• After many hours of these general tasks, they finish.

• Typically this results in massive loss of productivity and can be very aggravating. Also, it repeats itself in a few months.

With GTI Services...

• The GTI preventative maintenance system regularly schedules defrags, Windows updates, temp files cleared, spyware & virus scans, virus definitions updates and many other general tasks to be performed automatically at night. If it finds or has any problems, it automatically opens a service ticket for a technician.

• The problem never happened...

Hard drive going bad in a users workstation:

Without GTI Services...

• The hard drive starts getting errors because it is going bad.

• Because these errors are not seen by the user, the hard drive dies and the user's workstation stops functioning

• You call your support people

• They come and find out it is a bad hard drive

• They order a hard drive or purchase one locally

• Once they get it in their hands, they come install it

• They have to reload Windows and all of your programs

• They have to try and retrieve your data from the bad drive, if that is even possible.

• Typically this results in several days of downtime and lost data

With GTI Services...

• The hard drive starts getting errors because it is going bad

• The GTI monitoring system sees these errors and immediately opens a service ticket at GTI

• A GTI Technician contacts you and schedules a time to replace the hard drive before it dies.

• The technician shows up to install the new hard drive, copies all of your data, including Windows over from the old drive

• Typically, this service call results in about 2 hours down time and no data loss.

Hard drive in a RAID going bad in a server:

Without GTI Services...

• The hard drive starts getting errors because it is going bad.

• Because these errors are not seen by anyone, the hard drive dies and the server slows down

• Then another hard drive dies and the server stops functioning and all data is now lost

• You call your support people

• They come and find out it is bad hard drives

• They order new hard drives

• Once they get them in their hands, they come install them

• They have to reload Windows Server and all of your programs

• They have to try and retrieve your data from a backup, if that is even possible.

• Typically this results in several days of downtime and lost data

With GTI Services...

• The hard drive starts getting errors because it is going bad

• The GTI monitoring system sees these errors and immediately opens a service ticket at GTI

• A GTI Technician contacts you and schedules a time to replace the hard drive before it dies.

• The technician shows up to install the new hard drive, and it replicates automatically

• Typically, this service call results in no down time and no data loss.

Network is slow:

Without GTI Services...

• You notice the slowness and make a note to call your support people

• Eventually, it is aggravating enough that you call your support people

• They come and and try to track down the problem

• The problem persists and they keep having to come out and try to track down an almost untraceable problem

• They may eventually figure it out or they may not

• Typically this results in massive loss of productivity and can be very aggravating

With GTI Services...

• The GTI monitoring system sees that resources of 2 key servers are being maxed out and immediately opens a service ticket at GTI

• A GTI Technician contacts you and informs you that both servers need additional RAM.

• The technician shows up to install the new RAM

• Typically, this service call results in about 1 hour down time and productivity is dramatically improved

or

• The GTI monitoring system sees that an outside source is trying to get through your firewall, thus causing the firewall to slow down.

• This immediately opens a service ticket at GTI

• A GTI Technician remotes into the firewall and make the necessary adjustments to stop the intruder from slowing down the firewall

• Typically, this service call results in about no down time and productivity is instantly improved

Virus or Spyware in a users workstation:

Without GTI Services...

• The user starts seeing problems due to virus or spyware

• You call your support people

• They come and work on cleaning it

• They may have to reload Windows and all of your programs

• Typically this results in several days of downtime and possibly lost data

With GTI Services...

• GTI Security services prevent almost all virus and spyware infections. The problem never happened...

You have a major software update coming and need to know which servers and workstations are compliant:

Without GTI Services...

• You go to every workstation and server and manually check the specs of each machine

• This can take a lot of time depending on your knowledge of the systems and the size of your network. It also causes you to lose productivity because of the interruptions to you and the users.

With GTI Services...

• You run a report. It has all of the information you need.