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Testimonials
“GTI
identified our deficiencies and supplied a cost
effective solution that increased the performance of
our practice and over year and a half saved us well
over a hundred thousand dollars.”
Jerry Golden
Coastal Neurological Institute
"Medical Practices are challenged everyday to keep
up with an ever-changing profession so the last
thing I need is to have to worry about my network/IT
system. GTI has enhanced our ability to utilize the
technological tools that are available while taking
the worry out of such issues as service, compliance
and protection. Informed, knowledgeable, dependable,
accessible, courteous and cost effective, Robert
Householder and the staff at GTI are the best!"
David Norrell
Administrator Stabler Clinic
A short time after starting my insurance agency it
became obvious that I had to have a great relationship
with a qualified IT person. That was a little under 11 years ago. GTI is still
providing Norman Insurance Service the timely and
quality service required in my daily operations. Thanks
for being there when I didn’t know what IT was. Great
job."
John Norman
Norman Insurance Service
read more testimonials... |
How Do I Request
Service?
If
you are an existing GTI Maintenance client, there are
several options for requesting service.
You can call our main Helpdesk number, click on
"Live Chat" below and chat live with a
technician or
preferably, visit your Client Portal and enter a
service request. Click the Client Login button
below to proceed further. If you do not have
access to this "Client Only" section
please contact your
GTI representative and ask him or her to set
this up for you.
If you are not currently a GTI
Maintenance
client, call our central office at 1-866-382-3585
and tell the Helpdesk attendant that your company
wishes to become a Maintenance client.
Client Support is an area that is very important
to you and to us. Without good client support,
you will change to a different technology
Provider and we will lose a valuable client.
Therefore, we make client support our top
priority. The only way to get new clients and to
grow, is to completely satisfy our current
clients. We rely on our current clients to
advertise for us with a good recommendation to
their business associates, friends and family.
This will only be done If you are treated fairly
and any problems that you may have are solved
quickly and permanently.
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Open a Service Request
Through the Client Portal |
Other Service Request Methods |
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The GTI
Client Portal system was designed with
you, the client, in mind. Tasks like
requesting service, looking up invoices,
checking the status of existing service
tickets, looking at the history of
services and working on combined
projects can all be handled directly
from this portal.
This
Client Portal integrates you directly
with our service ticketing and
scheduling system. This means once you
enter a service request here, it cannot
fall between the crack. It goes directly
into our system and into our schedule.
If you
are already a GTI contract client, you
should have access to this portal. If
you do not, please contact your GTI
representative and ask him or her to set
this up for you.
To access
this portal, click the "Client Login"
button at the top of this page. |
Regular
Business Hours
Mon - Fri 8 AM - 5 PM CT
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Helpdesk
- 1-866-382-3585 opt 1
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Email -
helpdesk@gtinow.com
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VNC
Support -
Click Here
You must have spoken
with a GTI tech first in
order for this to work
Live Chat with a Technician
After Hours
& Weekends
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Helpdesk
- 1-866-382-3585
Leave a message for the following
day
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After
Hour Support - 1-866-382-3585
This is only available to those
clients who paid extra for this
service to be added to their
contract.
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Email -
helpdesk@gtinow.com
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