Technical Support

How Do I Request Service?

If you are an existing client, there are several options for requesting service. You can call our main Helpdesk number, click on "Live Chat" below and chat live with a technician or preferably, visit your Client Portal and enter a service request. Click the Client Login button below to proceed further. If you do not have access to this "Client Only" section please contact your GTI representative and ask him or her to set this up for you. If you are not currently a GTI client, call our central office at 1-866-382-3585 and tell the Helpdesk attendant that your company wishes to become a client.

Client Support is an area that is very important to you and to us. Without good client support, you will change to a different technology Provider and we will lose a valuable client. Therefore, we make client support our top priority. The only way to get new clients and to grow, is to completely satisfy our current clients. We rely on our current clients to advertise for us with a good recommendation to their business associates, friends and family. This will only be done If you are treated fairly and any problems that you may have are solved quickly and permanently.

Open a Service Request
Through the Client Portal

Other Service Request Methods

The GTI Client Portal system was designed with you, the client, in mind. Tasks like requesting service, looking up invoices, checking the status of existing service tickets, looking at the history of services and working on combined projects can all be handled directly from this portal.

This Client Portal integrates you directly with our service ticketing and scheduling system. This means once you enter a service request here, it cannot fall between the crack. It goes directly into our system and into our schedule.

If you are already a GTI contract client, you should have access to this portal. If you do not, please contact your GTI representative and ask him or her to set this up for you.

To access this portal, click the "Client Login" button at the top of this page.

Regular Business Hours
Mon - Fri 8 AM - 5 PM CT

Helpdesk - 1-866-382-3585 opt 1
Email - helpdesk@gtinow.com
VNC Support - Click Here
You must have spoken with a GTI tech first in order for this to work

Live Chat with a Technician

After Hours & Weekends

Helpdesk - 1-866-382-3585
Leave a message for the following day
After Hour Support - 1-866-382-3585
This is only available to those clients who paid extra for this service to be added to their contract.
Email - helpdesk@gtinow.com